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We have just stepped into the New Year 15, which will not only bring greater challenges but also fiercer competition in the service industry. FBS Group has therefore decided to do something extraordinary & very special for our customers (nee partners in progress). We are dedicating the New Year & the years after, to start with greater clarity & greater commitment to provide exceptional customer service & determination to succeed. The single most motto of this group will be
“How to retain clients, delight &win them over and make them like you”albeit year after year.

As the Chairman of this very vibrant group, let me take the privilege & pleasure of highlighting some of the achievements that were possible due to customers’ support & dedication of team FBS Group. Together we have made it possible to achieve near nil terminations & very healthy growth despite the global downturn in economy. FBS Group has not only diversified into consumer goods, entertainment & sports, but has also spread its tentacles in Bhutan & Bangladesh. FBS is the preferred partner of RailTel for all their back office support internationally. Having the privilege of leading the best brains of the industry & our renewed processes & procedures, I am sure it will go a long way in enhancing the satisfaction level of our customers as well as our employees.

FBS Group has also pledged to support & keep pace with our Hon’ble PM’s message of Swachh Bharat.

I take this platform to wish each customer, reader & each employee of FBS group & their near & dear ones, the very best of 2015. We look forward to a great, productive & a highly successful New Year.

Best wishes & Regards
Dr. SS

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